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Bellelina Spa/Studio Policies

Reservations

Walk-ins are welcome on a space available basis.

Please allow ample advance notice to ensure your preferred treatments and times. Some treatments require additional setup time. In order to guarantee the availability of your preferred time and service, it is suggested you make your appointments in advance.

Arrival time

For your enhanced comfort and relaxation please arrive 15 minutes prior to your scheduled appointment to allow yourself ample time to check in and familiarize yourself with the studio. To ensure that the right treatment is given, be prepared to answer some general questions regarding your personal skin care, concerns and medical conditions.

Late Arrivals

Late arrivals will limit the time of your service, thus lessening its effectiveness and your pleasure. Your treatment will end on time to accommodate the next guest's scheduled appointment. The full value of your treatment will apply. If the unfortunate circumstance occurs and a late arrival is unavoidable, please call to notify when possible.

Cancellations

If you need to change or cancel your appointment, please notify at least 24 hours prior to your scheduled treatment time in order to avoid being charged for your missed appointments. Any change or cancellation made less than 24 hours before the scheduled appointment or no show appointments will result in a charge for the full amount of the services reserved. Credit card information will be taken at the time of booking.

Payment

Cash, checks, Visa, Amex or MasterCard are accepted. At the time of booking, a credit card number is required to secure your reservation. Payment will not be processed until check out.

Gift Certificates

Gift Certificates may be purchased any time and are valid for 1 year from the date of purchase. Gift certificates can be used toward any service, product or package offered in the studio. Cannot be redeemed for cash.

Gratuities

Gratuities are never expected but graciously accepted for outstanding service. Standard practice for excellent service ranges from 15-20% gratuity. 

Children

To ensure the safety of children and your enjoyment, it is asked that you make other arrangements for children while you are receiving the treatment. No children under the age of 14 are allowed in the studio unless they are receiving treatments and must be accompanied by an adult.

No Smoking

The studio is a non-smoking facility. Smoking permitted only in the designated outdoor area.